Customer Service
Our first and most important goal is to make sure your experience with our team is pleasurable, and the beginning of a longer relationship. To support your experience, we have a few policies that we'd like to share with you.
- Return Policy:
We do not accept returns. We do, however, want you to be happy with every purchase, and if you are not, we will credit the purchase price to a future order from us.
- Refunds
If something doesn't work within 30 days of purchase, we'll gladly replace the item, or refund you.
- Shipping
Shipping is from our supplier warehouses throughout the United States. We work hard to source our products from suppliers who meet ethical standards.
- Payment processing methods
We support a variety of payment processing methods listed on the site.
- Applicable taxes
Where applicable under State law, we charge sales taxes.
- Packaging
We pride ourselves in discreet packaging.
- Customer service channels
We encourage you to reach out to us if you have any issues at all. Our email address is: customerservice@oursensualsecrets.com