Customer Service

Our first and most important goal is to make sure your experience with our team is pleasurable, and the beginning of a longer relationship.  To support your experience, we have a few policies that we'd like to share with you. 
  • Return Policy: 

We do not accept returns. We do, however, want you to be happy with every purchase, and if you are not, we will credit the purchase price to a future order from us. 

  • Refunds

If something doesn't work within 30 days of purchase, we'll gladly replace the item, or refund you. 

  • Shipping

Shipping is from our supplier warehouses throughout the United States. We work hard to source our products from suppliers who meet ethical standards. 

  • Payment processing methods

We support a variety of payment processing methods listed on the site.

  • Applicable taxes

Where applicable under State law, we charge sales taxes.

  • Packaging

We pride ourselves in discreet packaging.

  • Customer service channels

We encourage you to reach out to us if you have any issues at all. Our email address is: customerservice@oursensualsecrets.com